Shipping policy
Shipping Policy
Last updated: 11 September 2026
Thank you for shopping with Les Frères Lavande. We aim to prepare and deliver every order carefully, safely and as quickly as possible.
This policy applies to orders placed through lesfrereslavande.shop.
Order Processing
Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK bank holidays.
Orders placed during weekends or bank holidays will begin processing on the next business day. During busy periods, promotions or public holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email. If tracking is available for your chosen delivery service, your tracking details will be included in this email.
United Kingdom Delivery
The following delivery options may be available at checkout:
Standard UK Delivery
Estimated delivery time: 2–3 business days after dispatch.
Express UK Delivery
Estimated delivery time: 1–2 business days after dispatch.
Available delivery methods and charges are shown at checkout before payment.
Delivery times are estimates and begin from the date of dispatch, not the date the order was placed. They are not guaranteed unless a guaranteed delivery service is specifically stated at checkout.
International Delivery
International delivery may be available for selected destinations.
Available services, estimated delivery times and charges will be shown at checkout. Delivery times vary according to the destination, local postal service and customs procedures.
Some oils, fragrances or alcohol-based products may be subject to international transport restrictions. If we are unable to ship a product to your destination, we will contact you and issue an appropriate refund.
Customs Duties and Import Taxes
International customers are responsible for any customs duties, import taxes or local charges imposed by the destination country.
These charges are not included in the product price or delivery fee unless clearly stated at checkout.
Customs procedures may delay an international order. Les Frères Lavande cannot control or guarantee customs processing times.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your address carefully before completing payment. If you notice an error, contact us immediately at lesfrereslavande@yahoo.com.
We will try to make the requested change, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Les Frères Lavande is not responsible for delays caused by an incorrect or incomplete address supplied by the customer. Additional delivery charges may apply if an order must be sent again because incorrect details were provided.
Tracking Your Order
Where tracking is available, you can follow your delivery using the tracking number provided in your dispatch confirmation email.
Please allow time for the carrier’s tracking system to update after receiving your dispatch notification.
If your tracking information has not updated for several business days, contact us at lesfrereslavande@yahoo.com with your order number.
Delayed Orders
Occasional delays may occur because of severe weather, transport disruption, customs checks, postal delays, bank holidays or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please:
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Check your tracking information, if available.
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Confirm that the delivery address on your order is correct.
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Check whether the carrier has left a delivery notice.
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Contact us at lesfrereslavande@yahoo.com.
We will investigate the delivery with the carrier and help resolve the issue. Orders will always be delivered within the period required by applicable UK consumer law unless a different delivery period has been expressly agreed with you.
Lost Orders
If you believe your order has been lost, please contact us at lesfrereslavande@yahoo.com with your order number.
We may need to complete an investigation with the delivery carrier before arranging a replacement or refund.
Les Frères Lavande remains responsible for your order until it has been delivered to you, or to a person or safe place specifically authorised by you.
Damaged Parcels or Products
Please inspect your order as soon as it arrives.
If your parcel or product arrives damaged, contact us promptly at lesfrereslavande@yahoo.com and provide:
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Your full name
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Your order number
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A description of the damage
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Clear photographs of the product
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Clear photographs of the external and internal packaging
Please keep the damaged product and all packaging until we have reviewed your request.
Where a product is confirmed as damaged, faulty or incorrectly supplied, we will provide an appropriate replacement or refund in accordance with your legal rights. We will also cover reasonable return costs where applicable.
Missed or Refused Deliveries
If nobody is available to receive the parcel, the carrier may attempt another delivery, leave the parcel in an authorised safe place or provide instructions for collection.
If a parcel is returned to us because it was not collected, delivery was refused or the address provided was incorrect, we will contact you.
Additional delivery charges may apply if you ask us to send the order again. This does not affect your statutory rights where the delivery failure was caused by us or the carrier.
Separate Parcels
In some circumstances, products from the same order may be dispatched separately. If this happens, you may receive more than one parcel or tracking number. You will not be charged additional delivery fees unless this was agreed with you before dispatch.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at lesfrereslavande@yahoo.com.
We will try to help, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
If your order has already been dispatched, please follow our Returns and Refunds Policy.
Contact Us
For questions about delivery or an existing order, contact:
Les Frères Lavande
Email: lesfrereslavande@yahoo.com
Website: lesfrereslavande.shop
Location: Covent Garden, London
Please include your order number when contacting us so that we can assist you more quickly.
Nothing in this Shipping Policy limits or excludes your statutory rights under UK consumer law.