FAQ
Frequently Asked Questions
About Les Frères Lavande
Who are Les Frères Lavande?
Les Frères Lavande is a French-born independent brand bringing the spirit of Provence to London. We offer a distinctive collection of lavender-inspired oils, aromatic blends and our Fleur de Vie fragrance. You can shop online or meet us at our stand near Covent Garden.
Where can I find you in London?
You can find us around Covent Garden, near Earlham Street in central London. Our trading days and hours may vary, so please contact us or check our social media before visiting.
Our Products
What products do you offer?
Our collection includes more than 15 lavender-inspired oils and blends, including Lavender & Bergamot, Lavender & Jasmine, Lavender & Peppermint, Lavender & Amber, Jojoba & Moroccan Nila and many more. We also offer Fleur de Vie, our 50 ml fragrance.
What size are your bottles?
Our oils and Fleur de Vie fragrance are presented in 50 ml bottles unless a different size is clearly stated on the product page.
Are all your products the same?
No. Each oil or blend has its own fragrance, ingredients and recommended use. Please read the individual product description and label carefully before using it.
Where can I find the ingredients?
The ingredients and essential product information are shown on the product page or packaging. If you have an allergy or need information about a specific ingredient, please contact us before placing your order.
Using Our Oils
How should I use my oil?
Always follow the directions provided on the product label. Our oils are intended for external or aromatic use only, depending on the individual product. Do not ingest them and avoid direct contact with the eyes.
Can I apply the oils directly to my skin?
Suitability for direct application depends on the individual product and its formulation. Follow the instructions on the label and perform a small patch test before wider use. Stop using the product if irritation occurs.
Can I use the oils during pregnancy or around children and pets?
If you are pregnant, breastfeeding, taking medication or have a medical condition, speak to a qualified healthcare professional before using essential oils. Keep all products away from children and use aromatic products carefully around pets.
Can your oils treat a medical condition?
Our oils are designed to provide an enjoyable aromatic and well-being experience. They are not medicines and are not intended to diagnose, treat, cure or prevent any medical condition.
Orders and Delivery
Do you deliver across the United Kingdom?
Yes, we accept online orders for delivery across the UK. The available delivery options, prices and estimated times are displayed during checkout.
Will I receive tracking information?
When tracking is available for your chosen delivery service, you will receive the relevant information by email after your order has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible at lesfrereslavande@yahoo.com. We will try to help, but an order cannot usually be changed or cancelled once it has been dispatched.
What should I do if my order arrives damaged?
Please contact us as soon as possible at lesfrereslavande@yahoo.com. Include your order number and clear photographs of the product and packaging so we can review the issue.
What is your returns policy?
Return eligibility depends on the product and its condition. For hygiene and safety reasons, opened or used cosmetic and fragrance products may not be returnable unless they are faulty. Please read our Returns Policy or contact us before returning anything.
Offers and Contact
How does the free lavender sachet offer work?
When the offer is active, a complimentary lavender sachet is included with qualifying purchases. Promotional offers are subject to availability and may change or end without notice.
How can I contact you?
For product questions, order support or information about our Covent Garden stand, email us at:
We will be happy to help.